FAQ

Last Updated: October 1, 2026

How long does order processing take?

Orders are normally processed within 1–3 business days after payment confirmation.

Business days generally exclude weekends and applicable public holidays.

How long does shipping take?

After dispatch, estimated transportation time is approximately 7–15 business days.

This estimate does not include the order-processing period.

When will tracking information update?

Carrier tracking information may require approximately 24–48 hours after shipment before movement appears.

How can I track my order?

Where tracking is available, shipment information may be provided after your order has been dispatched.

If tracking does not update immediately, please allow 24–48 hours.

Can I change my shipping address?

Please contact service@elvarv.com as soon as possible.

We will attempt to update your shipping information before fulfillment begins, but changes cannot be guaranteed once the order has entered processing or shipment.

Can I cancel my order?

Cancellation requests should be submitted as soon as possible.

We will make reasonable efforts to cancel an order before fulfillment begins. Once processing, packing, or shipment has started, cancellation cannot be guaranteed.

What should I do if I receive the wrong product?

Please contact our customer service team and provide your order number together with photographs or other relevant information where appropriate.

What if my order arrives damaged?

Contact service@elvarv.com promptly and provide clear photographs showing the product and packaging.

We will review the issue and provide the appropriate next steps.

How long do I have to request a return?

Eligible products may be submitted for a return request within 30 calendar days after delivery.

Can I send a return without contacting Elvarv first?

No. Please contact our customer service team before sending any item back.

Unauthorized returns may be difficult to identify or process.

How are approved refunds issued?

Approved refunds are normally returned to the original payment method used for the purchase.

How long does a refund take?

After Elvarv submits an approved refund, the time required for the funds to appear depends on your bank, card issuer, or payment provider.

Why might a product look slightly different from the website?

Minor differences may occur because of photography, lighting, screen settings, manufacturing variation, packaging updates, or other reasonable production factors.